Four South East Healthwatch organisations have met with the CEO of South East Coast Ambulance Service NHS Foundation Trust (SECAmb) to seek assurance for patients.
This follows recent media interest and claims over problems with their call handling pilot project between December 2014 and February 2015.
In an open and honest meeting, local Healthwatch felt that they have an assurance from the Trust that there will be a platform for the patient voice to be heard from now on.
Fran McCabe, Chair of Healthwatch Brighton & Hove talking on behalf of all the local Healthwatch, said: “We have assurance that going forward, SECAmb will be doing a lot more to ensure the patient experience is at the heart of how services are shaped and delivered, and we look forward to working more closely with the trust in the future. We would encourage anyone who has concerns about this or any other health and social care issue to get in touch with their local Healthwatch.”
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